Our bangles, and majority of our chains are manufactured in our Melbourne factory. A small range of our finer chains are imported from Italy, from suppliers that we've trusted for many years. Our clasps that we use on our chains are majority from Italy, however there are a few that are also made in our Melbourne factory. Our earrings, pendants and other finer fancy pieces are from a variety of suppliers through Europe. Each individual product page will list whether it is an imported item or if its a manufactured item. You can read about this in further detail here. 

As we are a factory, based 30 minutes out of the CBD, we unfortunately don't have a showroom available for customers. We can accept visits by appointment only, however our sample range for viewing is currently quite minimal, and may not be able to provide you with what you're after. 

However we do have sales representatives who visit most states across Australia, and are available to come to you, whichever city you're in. They carry quite an extensive range of our products for you to view. 

We don't have a set 'warranty' period on our products. This is due to a variety of factors that may come into play when assessing a broken or damaged item. We always stand by our poduct, and if an issue arises, we like to be aware so that we can ensure we can rectify any problems as quick as possible. We are open to assessing any item that is purchased from us that may have an issue arise, but being manufacturers, we will be able to assess if it's a fault, or something that's happened due to customer misuse. 
If an imported item is causing a problem, we generally err on the side of repair or replacement, unless there is obvious misuse, as we can't be 100% sure of the processes involved in their manufacturing. However, we do also choose to use suppliers who have strict standards and high quality products, as we want to ensure the lowest return rate possible on products. 

No. Our factory is set up to produce generic product on a large scale. As our product is not branded, and the set up costs involved in producing tools are quite high, we need to ensure that we produce large quantities to offset our production costs.

Our primary gold karat is 9k across our entire range. We also produce a large range of our manufactured products in 18k.
If you're after a design in other karats, we do have minimum quantity/weight requirements, depending on the item. (This may be anywhere from 50 grams to 300 grams, or up to 50 pieces minimums in some of our imported lines.)

No. We do not use any nickel in our alloys within our own manufactured lines, and all our imported lines are made with 'nickel free' and 'nickel safe' alloys. 

Yes, we manufacture silver filled 9ct gold jewellery which is highly durable, water resistant and lasts many, many years, and with excellent care, even a lifetime. There are several different variations on filled jewellery including gold plated, gold vermeil and gold filled. Whilst the price point is lower and more affordable on plated and vermeil, you are paying for a lower quality product, the next step up is gold filled jewellery, which is longer lasting, then the top level is Golden Mile's 9ct Silver Filled jewellery. The type of product comes down to the complex manufacturing process. To explain it further, here’s a quick breakdown of them: 

• Gold Plated: Minute layer (less than 1micron) of gold over silver, brass, nickel or a zinc-based alloy, cheapest to manufacture and cannot be worn in water. Manufactured through painted or dipped electroplating and will last one week to six months before starting to tarnish.
  
  
• Gold Vermeil: Slightly thicker layer (1micron to 3 micron) of gold over silver depending on the piece, more hypoallergenic than plated alloys, slightly more expensive to manufacture due to higher cost of base metal and cannot be worn in water. Manufactured through painted or dipped electroplating and will last up to six months before starting to tarnish, depending on the thickness of the layer of gold.
  
  
• Other Gold Filled/Rolled Gold: Gold layer must be a minimum of 3 microns thick, over silver or brass, to be considered 'filled'. It is an expensive process to manufacture but withstands regular wear and tear and can be worn in water. It is manufactured through a heat and pressure bonding process which essentially melts/fuses the gold onto the core. Good quality gold filled jewellery will last you years. 
  
  
• Our9ct Gold, Silver Filled: Golden Mile’s manufacturing process of Filled jewellery is quite unique compared to other kinds on the market. We use a 0.30 – 0.35mm thick layer of gold tube, (which is equivalent to 300+ microns), over a solid core of sterling silver. This is as durable as solid jewellery, or, as a comparison, is the same gold thickness as a hollow item, just more durable. As gold is an expensive metal to work with, this process also means that our filled jewellery is quite a bit more expensive than filled or vermeil items that a lot of fashion jewellery brands use. 

We get a lot of queries on 14k filled products, however we do NOT sell gold filled findings, wire, etc. and do not manufacture our products in 14K. 

All Golden Mile silver filled gold jewellery has a starting tube thickness of 0.30 – 0.35mm layer which is the thickest on the market. It is also stamped with a “filled” stamp so you can reassure your customer it is 9ct gold silver filled, not plated posing as filled.

Golden Mile has been manufacturing silver filled gold jewellery for over 25 years, and over this time to have found ways to improve our methods for even longer lasting jewellery, without compromising the quality or thickness of the gold layer.

Our 9ct gold silver filled jewellery has never been plated, and is the highest quality filled item on the market.  

The thick layer of gold outer and our heat and pressure bonding manufacturing process means Golden Mile’s silver filled 9ct gold jewellery does not start to wear for many, many years after purchase, if ever. Just like all jewellery, if it is worn daily, in the shower, exposed to chemicals, like those in moisturisers, perfume, chlorine, or cleaning products, or goes through excessive wear and tear, then it will start to wear faster than if it is well cared for. 
To offer peace of mind to you and your consumer we offer a 10 year warranty on all silver filled bangles, and a 5 year warranty on all silver filled chains.

No. Unfortunately due to our manufacturing processes, we do not have the ability to do pressed or cast items in a 'filled' option, as all our silver filled products are made from a tube only.

No, our products as listed on our website are all available to be purchased singularly. There may be very rare occasions where a particular line or material is unavailable at that point in time, so a minimum purchase may need to be implemented, but if this is the case then we will be in touch to discuss options with you. 

Once your order has been placed you will receive an automated email confirming your order. If you have not received this email, or you think you have made an error, please contact us to confirm.

If you are a new customer, or hold a prepaid account, please note that items will be manufactured before you receive an invoice. Once the items are picked and/or manufactured, you will receive an email with a copy of your invoice. Please keep an eye out for this, as sometimes it goes to junk mail. On this email, you will then have the option to pay for your invoice via the link, or alternatively you can pay via bank transfer or call us to make payment by credit card. (Surcharges may apply for credit card.)

Depending on the items ordered, you can expect anywhere from 1 day - 4 weeks. Each item has an approximate delivery turn around time listed on their individual product pages. Please use these as a guide to determine your delivery times on your order.

In stock items are ready within 48 hours, and this is usually all of our earrings, pendants and most stock length fine chains.
Custom length fine chains can take up to a week. 
Hand made items can take anywhere from 1-4 weeks. 
All of this information is depending on the time of year and our current workload. 

If you've ordered multiple items across different ranges, you can select at checkout if you'd like all of the items shipped together, or if you'd like mulitple shipments. 

When you place your order online, you will receive a confirmation with the items ordered.
If you are a pre-paid customer (pay before sending), then you will be emailed a copy of your invoice once your goods are ready for despatch. Please do not make payment on your Sales Order, unless you receive a request from us to do so. 
If you on a 30 day trading account, goods will be shipped upon completion/invoice and if your email is up to date, then you will receive tracking details of your parcel. 
If you are unsure, you can locate your order/invoice copies in your Portal in your account once logged in. 

Once your order has been submitted it gets processed and put into production into various departments within our factory, therefore it cannot be cancelled. If you need to add something or change specific information of the product please contact us ASAP via phone or email to see if we are able to amend or not.

No, the copy of the order confirmation that you've received is to be used as a reference only. Please do not make payment based on the Sales Order confirmation. Due to the nature of gold products and manufacturing, we will wait until the completion of the order to put the final product weight on your official invoice to determine the price. Payment is required based on the invoiced amount, not the order.

We use Startrack for all our parcels within Australia. As this is a courier service, it is a door to door service, and we prefer a physical address to deliver to. If you are preferring a PO Box delivery, there is an additional $10 charge (which is a charge from Startrack that we unfortunately need to pass on to you.) 
We aim to put an email contact in for every parcel shipped to ensure you can receive tracking updates. 
All international parcels are usually shipped through DHL for a door to door express service. 

Our primary market is Australia & New Zealand, with a few customers across places like Vanuatu and Fiji. 
However we are open to shipping anywhere else in the world! 

As we only supply to businesses within the jewellery industry, we require all customers to register for wholesale access. Our approval process is quite strict, and all registrations will be thoroughly assessed before being approved. You can register for access here.

Short answer is Yes, but with limitations.
We allow use of our plain product images for any products that have been purchased from us. We are quite active online and do regularly come across companies who have used our images without permission, so please do ensure you're only using images of products you've purchased previously. 
We are also constantly developing imagery in lifestyle or flatlay formats for our customers to use to promote on their social media and websites. These are available to view in our Downloads page. 

Please do NOT use any of the same text content as listed on our products, as this causes issues with duplicates on search engines, which will lower the ranking of both our website and also of yours.

Yes. We have developed a 9ct silver filled full marketing pack, which includes counter cards, pamphlets, display box, and digital assets for your use to promote as B2C. We've put together the information and packages so that you don't have to. 
We're also working on developing other digital materials for use online, and will regularly be updating this in our Downloads page. 

Due to the growing speed in which trends are changing, and designs are constantly evolving, we've currently put a hold on developing any more printed catalogues. Our new designs always appear on our website first, before anywhere else. 
If you're wanting to browse our older catalogues, you can download them here.
We may in the future create another hard copy, however at this point in time we are digital only. 

All claims for returns & discrepencies must be made within 7 days of receipt of goods, and must be approved for return by Golden Mile staff.
Re-stocking fees apply for all goods not accepted by purchaser that are at no fault of Golden Mile, and this can be anywhere from 20%-50%, depending on the item(s).
Waiving the re-stocking fee is up to management on rare occasions. 

We are passionate about constantly improving our impact on the environment, and try to improve all aspects of our business as opportunities arise. Being in an industry which uses multiple types of chemicals and metals, unfortunately there are some things that we can't avoid, however below you can find a list of just some of the ways we take steps to try to offset this impact. 

- We accept scrap or old gold, to refine, and recycle into new products.
- We have our own refinery, so we work to ensure absolute minimal loss and wastage. 
- Our plastic magic seals bags that we store our products in are a higher quality, to ensure that they are getting maximum usage out of their lifecycle. Lower quality bags are generally disposed of after single use, so by improving the bag thickness, we find we can get a minimum of 3 uses per bag instead.
- All packaging from our incoming parcels is re-used for our outgoing parcels (where possible). We also use cardboard for sending our parcels, which is degradable and recyclable. 
- Constantly working on further digitising processes to avoid wasting of other resources. 
- Our scrap paper is also often turned into notepads as needed. 

Each product is assessed on a case by case basis. Any faulty products will be repaired or replaced as required, however we do also have a strict policy on what is eligible as a free of charge job. Unfortunately we do receive a lot of products that have been stretched, damaged, squashed etc by the end consumers that are expected to be replaced free of charge, but these sorts of items will incur a minimum $30 fee to cover processing, postage & handling, as these sorts of repairs are not due to Golden Mile error.
If you have a parcel to send, you can either use our Helpdesk to lodge a ticket with us, or you can email us the details (and any supporting documents/images) at support@goldenmile.com.au. 

All new customers will automatically be treated as a pre-paid customer, where payment is due before despatch from our office.
First orders and special custom orders over a certain value may require a deposit or pre-payment before we can proceed with production. 
If you're after an account to pay on 30 day terms, we require a detailed trading history with us, and also a full credit application to be filled and returned to us. You can find these forms here. 
On rare occasions, we are able to offer split terms or delayed payment terms, but this is only by management approval. 

We accept EFT (Bank Transfers), credit cards, or cheque (yes, we still accept cheque). We also accept old gold to provide a gold value credit on your account. 
Bank details are on the bottom of the invoices issued to you.
Credit Cards can be phoned through to our accounts department, or alternatively you can log into your account and pay online via the links available to you. (1.2% - 1.5% surcharges apply.)
We accept cheques, however due to the speed of snail mail, and processing times, cheques are our least preffered method of payment, and will soon be phased out. 

You can also send us your old gold, and we will melt, assay and credit your account. No refining fees, just a loss on the gold. 
Unfortunately we do not offer money back to your bank account for this. 

No. Unfortuantely, as the majority of our designs are made to order, we do not have any stock available to send out on approval. 

No. Generally Golden Mile only manufactures and supplies our range of products to fine gold jewellery stores and manufacturers. We are unable to manufacture your custom designs such as pendants, earrings, etc, as this is a service we are not currently set up for. The customisation that we are able to do is to the extent of modifying our products to certain dimensions, width, length, thickness etc.

No, Golden Mile supplies exclusively to fine gold jewellery retail stores and manufacturers. If approached by an end consumer we are happy to refer them to a store we supply to in their local area. We are quite strict on who we provide wholesale access to. 

As we have multiple people contacting us each day about their new jewellery business, we have to ensure we are not providing access to just any person who applies. We currently only provide instant website access to established fine gold jewellery stores and manufacturers. If you are starting a new business, before we grant access, we need to know further information about your company such as what sort of jewellery you will be selling, expected quantity of products required, what market you will be targeting, if you have a considered price point and quality of jewellery as well as if you will be online or in a store. Once we have discussed these points with you we can determine if we are able to assist.